DraxCASE STUDY | Change and Transformation
Drax can now make complex decisions autonomously at all levels of the business due to the thinking, structures and processes that were put in place through our Q-Suito model.
The client’s challenge
and how they found Quirk
Drax found Quirk through their recently appointed CEO, who had worked with Quirk previously. Drax had to pivot to a more efficient business model to prepare for the end of government grants, which required a seismic shift in the whole organisation. Working practices and cultures across the entire organisation needed to be challenged head-on, with buy-in required from all areas and levels of the organisation. Drax had to turn deeply embedded ways of working, inculcated over generations, into an entirely new approach.
What Quirk did to address the challenge
Delivery of their proprietary Q-Suito model – a ‘learn and solve’ decision-making framework created by Quirk to produce various problem-solving strategies and processes.
Q-Suito elements can be used in isolation, but their true power is most evident when rolled out end-to-end. Quirk’s work with Drax is an exemplar of Q-Suito in action:
The programme kicked off with the leadership team strategy sessions. These help to find where they want to go and how to get there.
A series of gaming sessions helped outline what was needed to deliver the strategy, what might go wrong, and which areas of the business needed to
Internal teams, feeding into the senior leadership team, each tackled specific problems/issues and created plans to address them.
Training was then put in place to help accelerate transformation, helping with human behaviour and culture change in particular.
A single plan was co-created to deliver transformation over 18 months. There was then a game to pressure test the plan, looking for and helping to solve gaps, problems and weaknesses.
Key outcomes of Quirk’s work
Drax can now make complex decisions autonomously at all levels of the business due to the thinking, structures and processes that were put in place through our Q-Suito model. The full programme of work has enabled Drax to become a fresher, more forward-facing organisation, driven by the culture change work by Q-Suito.
Quirk has continued to support Drax after the initial transformation programme by providing a further series of leadership workshops.
Our favourite takeaway is about getting people involved as early as possible and assembling small teams to work on business-specific problems when they arise. It is all about keeping momentum, and we did this by providing leadership training to those new to the business. You get unexpected but great results.
Plant Director, Drax